What is a USI and do I need one?
All students must apply for a Unique Student Identifier (USI) prior to enrolling in and attending their course. A statement of attainment cannot be issued without one. You can apply for your USI here http://www.usi.gov.au

What are my rights and responsibilities as a student?
Your rights and responsibilities can be found in our student agreement which should be read before enrolling in your course. Click Here

What do I need to bring with me to my course?
– Photo Identification
– Your USI
– Printed certificate of pre course study if required

What should I wear?
It is recommended that all students wear comfortable clothes to your course. Pants are recommended as there is a practical element.

Is there any latex in the manikins?
Resuscitation manikins are latex free.

When will I receive my statement of attainment (certificate)?
Your statement of attainment will be issued and posted from head office within 7-10 of your completed course assuming you have provided your USI.

I have a group of people that need to be trained. Will you come to us?
Absolutely. We will come to you for groups of six or more for no additional cost. Smaller groups or one on one training is also available.

How long will my course run?
Each course runs for a specified amount of time, this is available by looking at the information section of your selected course.

Which course is right for me?
This depends on why you are completing your course. If you have special requirements from your employer or training course and are not sure which course you need to complete, please contact us for advice.

What are the language, literacy and numeracy requirements of my course?
All courses incorporate competency units, which focus on communication skills. In addition language, literacy and numeric support is accessible to all students and can be organised on a case-by-case basis during student orientation day. The enrolment officer can organise required support when required.

All delivery, assessment and instruction are carried out in English unless otherwise stated.
There may be the opportunity available for you for ‘reasonable adjustment’ concerning the assessment process, depending on the level of support you require. This will be determined at the enrolment process.

Centrelink Literacy & Numeracy Training telephone number is 132 850.

Some examples of the type of support that we can offer include:


Providing essential writing tasks.
Considering the use of group exercises for assessments.
Providing examples and models of completed tasks, such as those on our website in the form of video examples and skills sheets for the First Aid course.
Ensuring that documents and forms are written and formatted in plain English.
Using clear headings, highlighting certain key words or phrases.
Providing explanations of all technical terms used.


Presenting information in small chunks and speaking clearly, concisely and not too quickly.
Giving clear instructions in a logical sequence.
Giving lots of practical examples.
Encouraging you to ask questions
Asking questions to ensure you understand


There is very little numeracy required in the short courses that we offer.
There is a numeracy standard required for higher qualifications. However, we encourage the use of calculators.
Reasonable Adjustment

Reasonable adjustment means adjustments that can be made to the way in which evidence of candidate performance can be collected. Whilst reasonable adjustments can be made in terms of the way in which evidence of performance is gathered, the evidence criteria for making competent/not yet competent decisions (and/or awarding grades) should not be altered in any way. That is, the standards expected should be the same irrespective of the group and/or individual being assessed; otherwise comparability of standards will be compromised. (Definition taken from The Standards for NVR Registered Training Organisations 2011)
If a student meets essential entry requirements, the RTO must endeavour to make ‘reasonable adjustments’ necessary for them to complete their course work or demonstrate competency. This may include adjusting the physical environment, student learning materials or the manner that a theory test is completed.

In most situations, a student with a disability will be able to tell the RTO what he or she needs to be able to study. If necessary, the RTO should also seek advice from disability areas within government departments or organisations that represent or provide services to people with a disability.

Adjustments may include:
Modifying educational premises. For example, making ramps, modifying toilets and ensuring that classes are in rooms accessible to the person with a disability.
Modifying or providing equipment. For example, lowering lab benches, enlarging computer screens, providing specific computer software or an audio loop system.
Changing assessment procedures. For example, allowing for alternative examination methods such as oral exams, or allowing additional time for someone else to write an exam for a person with a disability.
Changing course delivery. For example, providing study notes or research materials in different formats or providing a sign language interpreter for a deaf person.